Our vacation play trip to Hilton Head got off to a rough start when we got to the Hilton Head Guest Services Welcome Center at 9am and were told that check in time for our hotel was 4pm. Tired from driving all night to get to Hilton Head with a car full of cranky kids, we were not happy, to say the least. We didn't know what we would do for 7 hours and just wanted a nap!!! The guest services rep went out of her way to see what she could do to get us in our room earlier. She made a few calls and we were told that they could accommodate us at noon! We were thrilled. She then gave us a few suggestions for breakfast and suggested that we head over to the hotel where we could explore and visit the beacjh. It worked out great and her willingness to help saved the day!